Shipping Policy

Last Updated: 10 June 2026

You can choose your preferred shipping method at checkout:

1. 🚚 PUDO Locker-to-Locker Shipping (Flat Rate R49):

We offer a simple, secure, and affordable delivery option using the PUDO locker network. This service allows you to send and receive parcels using automated lockers located across South Africa — no home delivery needed. View our Pudo Locker page for more information on how this works and how to choose the best locker: https://gumbeez.co.za/pudo-tcg-locker/

When you choose this service, we charge a flat shipping fee of only R49 no matter the size of your order.

2. 🚚 COURIER Door-to-Door Shipping (Flat Rate R125)

Note that our Courier Door-to-Door shipping rate is a flat fee of R125. Door to door shipping is FREE If you spend R650 or more.

1. Warehouse & Fulfillment

All products sold on our website (apart from special Pre-Order items) are held and dispatched from our warehouse in:

Cape Town, South Africa

Orders are processed and packed by our team with care to help ensure collectible products arrive safely.

2. Shipping Providers

We ship orders using trusted South African courier services including:

  • The Courier Guy
  • RAM Couriers
  • Other courier partners where applicable

Courier selection may vary depending on:

  • Delivery location
  • Parcel size
  • Delivery speed
  • Operational requirements

3. Processing Times

Orders are typically processed within:

  • 1–3 business days after payment confirmation but we try to ship your parcels as quickly as possible.

Please note:

  • Orders are not processed on weekends or public holidays
  • High-demand product launches may result in temporary delays
  • Pre-orders follow separate timelines

4. Delivery Time Estimates

Estimated delivery times after dispatch:

Main Centres

Typically:

  • 2–4 business days

Regional / Outlying Areas

Typically:

  • 2–5 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Weather conditions
  • Load shedding
  • Courier operational delays
  • Public holidays
  • High shipment volumes
  • Remote delivery locations

5. Shipping Costs

Shipping is a flat rate of R125.

If you spend R650 or more at our store, shipping will be FREE.

6. Order Tracking

Once your order has been dispatched, you may receive:

  • A tracking number
  • Courier tracking updates via email or SMS

Tracking availability depends on the courier used.

7. Packaging Standards

We understand the importance of condition in collectible products.

Products are packaged with care using protective materials which may include:

  • Sleeves
  • Toploaders
  • Bubble wrap
  • Protective cardboard
  • Secure shipping cartons

While we take reasonable precautions, minor packaging wear during transit may occasionally occur.

8. Shipping Damage

If your parcel arrives damaged:

  1. Take clear photographs immediately
  2. Retain all packaging materials
  3. Contact us within 48 hours of delivery

Please include:

  • Your order number
  • Photos of:
    • The parcel
    • Packaging
    • Shipping label
    • Damaged items

Claims submitted outside this timeframe may not qualify for review.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays, failed deliveries, or losses caused by:

  • Incorrect addresses
  • Incomplete information
  • Failed delivery attempts

Additional courier charges caused by incorrect information may be payable by the customer.

10. Risk & Ownership

Risk in products passes to the customer once your order has been shipped and is collected by the courier.

We will only ship your items once payment has been received in full and is reflecting in our account.

11. Lost Parcel

If a parcel appears lost in transit, please contact us.

We will work with the courier to investigate the shipment.

Courier investigations may take several business days before a resolution can be provided.