Refunds & Returns Policy

Last Updated: 10 June 2026

At Gumbeez®, we take pride in producing high-quality, all-natural handmade shaving soaps. We also sell other men’s grooming products, and accessories. Due to the personal and hygienic nature of many of our products, we are unable to accept returns on most items once they have been delivered.

Please read this policy carefully before placing an order.

Returns

For hygiene and safety reasons, Gumbeez® does not accept returns or exchanges on:

• Shaving soaps
• Grooming products
• Personal care items
• Any product that has been opened, used, or tampered with

We cannot resell these products once they have left our control.

Damaged, Defective or Incorrect Items

We will gladly replace or refund products that:

• Arrive damaged during transit
• Are defective
• Are materially different from what was ordered
• Were supplied incorrectly due to an error on our part

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To assist us in resolving the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We may request that the item be returned before processing a replacement or refund, the shipping for which we will cover.

Change of Mind

We do not offer refunds or exchanges for:

• Change of mind purchases
• Incorrect product selections made by the customer
• Personal preference regarding scent, texture, lather, or performance
• Products purchased as gifts

We encourage customers to carefully read product descriptions before purchasing.

Refunds

Where a refund is approved, it will be processed using the original payment method wherever possible.

Approved refunds are generally processed within 5–10 business days, although the time taken for funds to reflect may vary depending on your payment provider or bank.

Shipping Costs

Shipping costs are non-refundable unless:

• The item was defective
• The item was damaged during transit
• An incorrect item was supplied

Where a replacement is approved due to our error or a defective product, Gumbeez will cover the reasonable return shipping costs.

Limitation of Liability

Gumbeez shall not be liable for indirect, incidental, or consequential damages arising from the use of any product purchased from our website.

Customers are responsible for reviewing product ingredients and ensuring suitability before use.

Contact Us

If you believe you have received a damaged, defective, or incorrect item, please contact us as soon as possible:

Email: nick@gumbeez.co.za

Website: www.gumbeez.co.za

Please include your order number and photographs where applicable so that we can assist you promptly.